Product support
Bug reports and usage questions.
Email the product name, short summary, expected behavior, actual behavior, and screenshots if useful.
Support
Support without the runaround.
For product questions, bug reports, Chrome Web Store issues, Snappy preview interest, sales, partnerships, or security reports, email [email protected] with the product, summary, and useful context.
01Product
Synapse or Snappy
02What happened
Expected vs. actual behavior
03Context
Browser, OS, screenshots, or recording
Sales and partnerships
Distribution, reviews, integrations, or launch conversations.
Use a direct subject line and include what outcome you want: review, partnership, team use, or early access.
Security
Sensitive issues go through responsible disclosure.
Email with subject Security Report, include impact, reproduction steps, and avoid public disclosure until reviewed.
Fastest next step
If you are evaluating the lineup, start with Synapse.
Synapse is the live flagship. Snappy is the Windows-native preview for users who want the same low-friction mindset on the desktop.