Product support
Bug reports and usage questions
Email [email protected] with the product name, what happened, what you expected, and any screenshots that help.
Support
Need help, early access, or a partnership conversation?
For product questions, bug reports, store issues, sales or partnership outreach, or release inquiries, email [email protected]. Include the product name, a short summary, and enough context to help us route it correctly.
Sales and partnerships
Outreach, integrations, or launch conversations
If you want to talk about partnerships, team use, reviews, or launch/distribution opportunities, use the same support address with clear subject lines.
Security reports
Sensitive issues go through the security path
If the issue is security-sensitive, email [email protected] with subject line Security Report and use the security page for disclosure guidance.
Best way to get help
What to send
- Product name: Synapse or Snappy.
- Short summary of the issue or request.
- What you expected to happen.
- What actually happened.
- Browser or OS details when relevant.
- Screenshots or screen recordings when helpful.
Common topics
Typical requests
- Chrome Web Store install or update issues.
- Synapse prompt library or sidebar behavior questions.
- Connected feature setup for Google, GitHub, or Obsidian flows.
- Feature requests and roadmap suggestions.
- Snappy preview interest, release timing, or partnership discussion.
Fastest next step
If you are evaluating the lineup, start with Synapse.
Synapse is the live flagship. Snappy is the Windows-side preview for people who want a native desktop utility with the same low-friction mindset.